The Key

Mission Statement

The Central Florida Concierge Association is a non-profit organization. Founded in 1988 our group has grown immensely with members representing all major area hotels in and around Orlando. We are now over one hundred concierges and professional affiliates, and are continuing to grow.

Purpose

Increasing the professionalism and establishing ethical standards of the concierge in Central Florida Developing mutually beneficial ties with the local business community Exchanging ideas, concerns and creating an informational network Promoting the profession of the concierge through increased community awareness Establishing and nurturing strong ties with local media representatives to further the development of the concierge concept Expand the horizons of the concierge and offer opportunities for personal and professional growth We are aware of the fact that we are the primary contacts in the hotel lobby.

This makes us an integral part of the hotel operation and the businesses around us. We meet every month on a regular basis at different hotels, restaurants, attractions, museums and other local businesses During the meetings, we exchange information, discuss upcoming events and ideas and assist each other to come forward with our goal of delivering ultimate Guest Service and to take the hospitality industry in and around Orlando to a higher level. For some of our meetings we invite Central Florida area professionals and guest speakers for educational seminars. Strengthening our ties with the community and media is a goal we strive to accomplish and grow. We have been pleased with our development in the past years as we gained growing respect and attention while our success has also reflected increased business for area attractions, restaurants and of course the repeat business of guests to our hotels.