Board of Directors

Nekane Alvarez – President

I was born in Bilbao, in the Basque region of Northern Spain.   I lived in London and Manhattan, before moving and settling in Orlando. I have been a concierge at the Walt Disney World Swan and Dolphin, the Hilton Orlando Bonnet Creek, and, for the last 6 years, at the Waldorf Astoria Orlando. I love reading, discovering new places, and nature. I appreciate art in different forms and sharing with friends what Florida has to offer.

Carmen Bengston – Director of Community Affairs

Nidia Alameda

Nidia Alameda – Membership Director

Jasmine Harrell – 

Debra Flippo – Associate

I have been a part of the Central Florida Concierge Association since the fall of 2015 and have enjoyed every minute of it. I joined the concierge team with hopes of bringing collaboration and strengthened relationships between the tourism business owners and our guests within the Orlando community.  I am skilled at communicating effectively with all across various platforms. In my position as the Patient Experience Manager at Dr. P. Phillips Hospital, I encounter dozens of guests each day on the phone and in person. I also answer queries via email and social media. I have received recognition from executives for my friendly demeanor, patience, and ability to communicate professionally with everyone. I am known to get things done and always finding an answer.


Fausto Carrasquillo – Associate

Fausto is the President of AM~PM DOC in Orlando. The company consists of a mobile emergency room available 24/7.  They provide house-calls to meet the unique individualized healthcare needs of guests in hotels, resorts and private residence.

AM~PM DOC are proud recipients of The Five Star Diamond Award presented by The American Academy of Hospitality Sciences, affirming AM~PM DOC as the apogee of Hospitality Medicine. Fausto is also a  U.S. Army Veteran and has over 10 years of experience in Internal Medicine. He is a valuable asset and advisor to the CFCA Board of Directors. For more Information about AM~PM DOC visit or call 1-888-AMPM-DOC.


Neco Ham Ying – Associate

Laura Konkey – Associate